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HP Pavilion and Compaq Presario Desktop PCs - Computer Restarts after Displaying Stop Error 0x0000007E (After Updating with Service Pack 3 for Windows XP)
After installing the initial release of Service Pack 3 for Windows XP an error condition can occur. The Service Pack 3 update copies an Intel power management driver to the computer that was not on the computer before the update. During Windows startup, computers with AMD processors may experience a blue screen error that displays similar to the following:
A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:
*** STOP: 0x0000007E (0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
After the error quickly displays, the computer restarts and briefly displays the error again. The error cycle repeats continuously.
Use the following process to fix this problem:
CAUTION: Only perform this procedure on computers that are using AMD processors.
Step 1: Disable Intel Power Management
Prevent the Intel Power Management driver from loading during system startup:
  1. Restart the computer in Safe Mode:
    1. Turn off the computer by pressing and holding the power button until the computer shuts down.
    2. Wait about 5 seconds.
    3. Press the power button to turn on the computer.
    4. Turn on the computer and immediately begin pressing the F8 key repeatedly (at the HP or Compaq logo screen) until the Windows Advanced Options Menu appears.
    5. Press the Up Arrow key until Safe Mode (top of list) is highlighted, and press the Enter key.
    6. Press Enter again if an OS selection screen displays.
      The Computer restarts into Safe Mode.
      If the computer does not restart to Safe Mode and continues to display the Stop error, skip to the next section: Step 2 .
  2. Click Yes in the “Windows is running in safe mode” window.
  3. Right-click the Start button, and select Explore .
  4. Browse to C:\Windows\System32\Drivers.
  5. Find and right-click the file intelppm.sys .
  6. Select Rename and type the text: XXXintelppm.syx .
  7. Press Enter and look to make sure the file was renamed successfully.
  8. Close the Explorer window, and restart Windows.
    The error no longer opens and the computer starts normally.
Step 2: Use Microsoft Recovery Console to rename intelppm.sys
If the computer is unable to open Windows XP Safe Mode, use Microsoft Windows Recovery Console:
  1. Restart your computer in the Microsoft Windows Recovery Console.
    1. Turn off the computer by pressing and holding the power button until the computer shuts down.
    2. Wait about 5 seconds.
    3. Press the power button to turn on the computer.
    4. Turn on the computer and immediately begin pressing the F8 key repeatedly (at the HP or Compaq logo screen) until the Windows Advanced Options Menu appears.
    5. Press the Down Arrow key until Return to OS Choices Menu (bottom of list) is highlighted, and press the Enter key.
    6. Press the Down Arrow key until Microsoft Windows Recovery Console is highlighted, and press the Enter key.
    7. At the screen “Which Windows installation would you like to log onto” type the number that matches C:\Windows, and press the Enter key.
    8. When prompted, type the Administrator password and press the Enter key. If no password has been created, leave the password filed empty, and press the Enter key.
      The Microsoft Windows Recovery Console opens and a command prompt is shown.
  2. At the C:\WINDOWS> prompt, type the following: cd c:\windows\system32\drivers
  3. Make sure the text has been entered correctly and press the Enter key.
  4. At the C:\WINDOWS\SYSTEM32\DRIVERS> prompt, type the following: rename intelppm.sys XXXintelppm.syx
  5. Make sure the text has been entered correctly and press the Enter key.
  6. The computer restarts. If prompted, select Start Windows Normally and press the Enter key.
    The error no longer opens and the computer starts normally.
Related Support
Microsoft support article: You receive a “Stop 0x0000007E” error message after you upgrade to Windows XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based computer (In English)





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